Welcome to Pick & Go

These Terms and Conditions govern your use of the Pick & Go mobile application (Pick & Go CS) and your relationship with Pick & Go CS Pte Ltd (“we”, “us”, “our”, the “Mobile application”). We welcome customers to use the application for entry into our stores. It is important that you go through the policies and understand them before registration.

This set of Terms and Conditions will help you understand how Pick & Go operates and ensures that we serve you fairly and properly. Only registered customers are able to enter Pick & Go stores. We highly encourage you to download the application through Apple or Google Play store.


These Terms and Conditions apply to the entry to the store & any purchases made on Pick & Go. Pick & Go reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.

Membership Registration

Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.

Registration is simple and done only by an individual shopper. The shopper must provide their mobile number and link their payment method. An individual QR code will be generated. The generation of QR code will be required for login to Pick & Go. An individual can choose to input their facial detail for facial recognition entry to the store. This facial recognition entry to the store is only applicable to a single location, unless selected otherwise.

Customers representing their companies/institutions may also register as a member of Pick & Go on behalf of their companies/institutions.

Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to details provided during registration must be updated by informing Pick & Go or via our mobile application.

Your account is tagged directly to your mobile application and all purchases are made to the selected payment method. You will be responsible for any purchases and activities that are submitted under this mobile application, including the actions and sharing of the account to individuals whom you have allowed access to the store.

Pick & Go reserves the right to refuse, suspend or terminate registration of individual and corporate member and/or the use of the mobile application immediately at our discretion including but not limited to the following reasons: –

  1. Accounts of Customers that have been dormant for more than 60 days;
  2. Accounts of customers that we suspect have been compromised or used in breach of these Terms and Conditions; and
  3. Customers who breach any of these Terms and Conditions upon entering the store or upon making any purchases using the mobile application.

Personal Data Protection Act 2012

In connection with the Personal Data Protection Act 2012 (PDPA), you agree that Pick & Go CS Pte Ltd and its related or affiliated companies, subsidiaries, co-operatives and organisations (hereafter collectively referred to as “Pick & Go”, “we”, “us” or “our”) may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your membership and keeping you informed of updates, changes and developments relating to your membership or mobile application, the scope of which may include but is not limited to:

  1. administering and maintaining your account with us, including administering any login processes, benefits and entitlements;
  2. engaging third party service providers to perform certain aspects of the services offered;
  3. unless you notify us that you do not wish to receive such information, sending you information from time to time through e-mail and/or post about products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
  4. customer profiling, market analysis and research purposes to improve our product and service offerings to you;
  5. notifying you about important changes to the membership program;
  6. responding to queries or feedback from you; enforcing these Terms and Conditions and our legal rights and remedies; and
  7. for such other purposes as permitted by applicable law or with your consent.

In compliance with the PDPA, Pick & Go will not send marketing messages to Singapore mobile telephone or facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent, we will continue to send you marketing messages until you advise us in writing that you wish to withdraw the consent.

Intellectual Property

You acknowledge that the Pick & Go mobile application contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively “content”) that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers.

You may not modify, reproduce, copy or distribute any of the content on Pick & Go for commercial purposes without our prior consent.

Use of the Mobile application

You may not use Pick & Go for any of the following purposes:

  1. Disseminating any unlawful, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. Gaining unauthorised access to other computer systems
  4. Interfering with any other person’s use of the mobile application
  5. Interfering or disrupting networks or web sites connected to the mobile application
  6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of Pick & Go.

Mobile Application Availability

Whilst all attempts will be made to ensure Pick & Go mobile application access is available all the time, occasionally the Site may undergo repairs, maintenance or the introduction of new services which may render the unavailability of access to the mobile application. Pick & Go’s mobile application further includes links to other mobile applications or materials which are beyond its control if such mobile application becomes unavailable. Pick & Go will not be held responsible or liable in any way whatsoever due to the unavailability of the mobile application.

Membership Benefits

Being a member entitles you a discount off non-promotion items on the mobile application. However, discounts may not be applicable for certain promotional items.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through the Pick & Go mobile application, Pick & Go expressly reserves the right to vary the price and other details of the Products without notice. Fresh produce may vary from photo as fresh, natural products are never identical even when they are from the same variety and supplier. As much as Pick & Go tries to reflect the actual Product size, details and price, Pick & Go is not liable for instances when they differ from the actual Product.

The prices advertised on Pick & Go may from time to time vary from those found at Pick & Go stores. In circumstances where some Products size and packaging differ from the description found on Pick & Go, Pick & Go expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

In the event of any price differentials between the mobile application billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing etc, Pick & Go reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.

Pick & Go has made every effort to display the colours of our Products that appear on the Mobile application as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


No orders via phone or email will be accepted, all customers have to register for an account and submit their orders online via the mobile application.

Pick & Go cannot be held responsible for any inaccuracy or omission of orders. Pick & Go will attempt its best to fulfil orders placed by customers. In the event that an ordered Product is not available, Pick & Go reserves the right to replace it with a similar item of equivalent value.

Pick & Go shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event Pick & Go declines to fulfil an order or cancels or withdraws any order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.

Refunds/Return Policy

Customers have to report on any order discrepancies/dissatisfaction within 7 days from receipt of order. All Products leaving our distribution centre have been checked for quality and accurate quantity. However, we will put up a refund request for items that are not satisfactory and/or for any order discrepancies. For returning of such products and refund purposes, customers may be required to do so at a preferred Pick & Go store.

For wrongly purchased items up to $200 paid for by credit card only, you may return the affected items at any Pick & Go Store. Returned items must be in their original packaging with proof of purchase within 7 days of the date you received them. For requests above $200 or orders that are not paid for by credit card, please submit your request via the mobile application.

For defective products that are under warranty, please approach the purchased brand local authorized service centre for assistance. For other defective products, please return them to the store with your receipt for an exchange or refund.

For wrongly purchased items (other than defective products) that you wish to exchange, kindly return them to the same Pick & Go Store with your receipt for an exchange. We apologise that we are unable to exchange medical and hygiene sensitive items to ensure the safety and health of our customers.


Payment information is transmitted through a secure payment channel using our secure server and Secure Socket Layer. Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.

Pick & Go reserves the right to change the mode or method of payment for Products offered at any time by announcement via its mobile application, email blasts and any other means of public communications.

Third Party Sites

There may be occasions when information or materials on or of third parties are provided on Pick & Go’s mobile application.

Pick & Go is not responsible for the content or activities of any other sites outside the Pick & Go Mobile application. In addition, a link to another mobile application does not mean that Pick & Go endorses or accepts any responsibility for the content displayed on the other sites. Your visit or use of any third party site linked from Pick & Go’s mobile application site is entirely at your own risk.


Pick & Go expressly excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the fullest extent permitted by law.

No Agent or representative of Pick & Go is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.

Limitation of Liabilities

Pick & Go shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that Pick & Go is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of Pick & Go’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).

Both Pick & Go and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that Pick & Go assumes no obligation or liability for any advice or information given with the Products and Pick & Go assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.

Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. Pick & Go shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:

This site and all information contained herein is provided on a “as is” without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on Pick & Go mobile application, you may wish to confirm the facts that are important to your decision making. Product information on our mobile application may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. Pick & Go reserves the right to change or update information on any product on Pick & Goat any time without prior notice.

To the fullest extent permitted by law, Pick & Go shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.

Promotional Code

Promotional codes are valid for a limited or specified period only and Pick & Go reserves the right to modify, cancel or discontinue them at any time on the Pick & Go mobile application, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.

In the event of suspected fraud or misuse, Pick & Go reserves the right to reject or cancel the use of a promo code. We also reserve the right to charge you partially or in full the value of the benefit received, using your order payment method, without further notice.

The general terms and conditions for all promotions are as follows:

  1. Promo code cannot be used with any other available promo codes. Pick & Go reserves the right to reject any order that has violated this.
  2. Redemption of promo code is applicable to purchases made in the store using the Pick & Go mobile application.
  3. Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it. [Comment: what is the minimum amount criteria as it is not stipulated? Does this mean that a promo code discount cannot be used in conjunction with other free gift promotions?]
  4. Please check your cart to ensure promo code discount is applied and review your order carefully before checkout.
  5. Discount, vouchers and privileges are not exchangeable for cash, kind or other goods and services.
  6. All prices listed are in Singapore Dollars.
  7. Pick & Go reserves the rights to vary/amend the privileges or terms and conditions of all promotions without prior notice.

For any enquiries, please submit your feedback via the website or mobile application

Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the applicable laws of Singapore. Both the Customer and Pick & Go irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.


If you violate any of these Terms and Conditions, your permission to use the Mobile application or your membership may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Mobile application at any time.

Contact Us

You may contact us at 6702 4231 or email us at png@pickngo.com.sg if you have any questions or need any assistance.

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